AMR / ADR & Dealer BI helps OEM Dealerships, Corporate clients and like kind Service Business Owners and Managers improve their fixed operations business part of the retail industry which includes parts, service and the body shop.
We have over five Decades of extensive experience in every area of fixed operations management. Our core strength is our ability to offer our clients proven techniques and concepts that generate intentional “RESULTS!” not reports!
Fixed Operations Management Training and Coaching:
⦁ Understanding and Influencing the Controllable Areas of Service
⦁ Understanding and influencing the 13 Profit Centers of Service
⦁ Critical Performance Indicator Management
⦁ Financial and Operational Business Practices
⦁ Logistical Strategies and Solutions
⦁ Personnel Management Alignment
⦁ Merchandising and Marketing
We believe that “The Customer Service Experience Requires Constant Management! It is critical to the growth of your dealership and service business.
If your advisors are focused on only selling the business, your long-term success will be compromised. A sensitive approach to handling your customer’s needs, and wants, is critical to your long-term success.
Customer Experience Management” has many components that must be practiced, drilled and perfected which include the following:
⦁ Sales to Service “Hand Off”
⦁ Customer Verbal Communication
⦁ Customer Non-Verbal Communication
⦁ Point-of-Sales Selling
⦁ Multi-point vehicle inspection
⦁ Post Diagnostic Selling
⦁ Active Re-Delivery
⦁ Mastering and Tying the Bow Around the Process
Course Descriptions:
Understanding The Profit Centers of Service:
⦁ Reservations
⦁ Reception
⦁ Consulting
⦁ Work Distribution
⦁ Progress Checking
⦁ Work Performance
⦁ Vehicle Washing
⦁ Quality Assurance
⦁ Invoicing
⦁ Active Delivery
⦁ Cashiering
⦁ Follow-up
⦁ Best Practices
Measuring Dealership Performance In The Critical Areas of Service?
⦁ Preparing for the Guests Arrival
⦁ Initiating Guest Interactions
⦁ The Walk Around With the Customer
⦁ Writing a Great Repair Order
⦁ Increasing Menu Service Sales
⦁ Facilitating the Repair
⦁ Status Communications
⦁ Increasing ASR Sales
⦁ Overcoming Sales Objections
⦁ Active Re-Delivery
The performance of highly effective functional parts inventory management system requires the development of an appropriate suite of inventory management policies and procedures.
Your Policies and Procedures are your ‘blueprints’ for decision-making as they provide the framework within which all parts management decisions are made.
They are not only the guidelines for parts inventory management but the mechanism through which the dealership and organization communicates its intent, expectations, and requirements across the organization and over time.
Our Management Training Process Influences The Following Key Objectives & Competencies:
⦁ Back to basics Parts Management
⦁ The Parts Management Process
⦁ Knowing Inventory Values
⦁ Spare parts stocking guide strategies
⦁ Repairable items management
⦁ CPI Metrics and reporting
⦁ Parts management accountability
⦁ Parts inventory performance management
⦁ Proper and Timely Parts disposal
⦁ Obsolescence management
⦁ How to manage a parts department for maximum profitability
⦁ Develop pricing strategies to maximize margins and increase sales
⦁ Formulas to measure and influence inventory performance
⦁ Manage numbers through Industry recognized benchmarks and critical performance indicators (CPIs)
⦁ Understanding inventory performance through gross turn and true turn performance measurements
⦁ Understand and rate your dealership on the 35 key processes for the parts department
Key Objectives & Competencies:
Our instructors, trainers, speakers and consultants have many years of experience in providing stand-up instructor training for all levels of management and dealership personnel. The subject can range from the basic 101 type curriculum to expert level training.
⦁ Subject Matter Expert (SME) Trainers and Consultants
⦁ Parts Management & Peer Experienced Lead Training
⦁ Program Development
⦁ Research Development
⦁ Design the Session Materials
⦁ Post Training Analysis and Coaching
⦁ Testing and Certification
⦁ IT Immersion Technology Type Training
⦁ Train the Trainer Leadership Sessions
Thank you for your interest in our services. We would be honored to work with you and your organization. Contact AMR/ ADR today (732) 673-2507 for more information.
The performance of highly effective and functional service department management system requires the development of an appropriate suite of time inventory management policies and procedures.
Your Policies and Procedures are your ‘blueprints’ for decision-making as they provide the framework within which all service management decisions are made.
They are not only the guidelines for service and time inventory management but the mechanism through which the dealership and organization communicates its intent, expectations, and requirements across the organization and over time.
Our Management Training Process Influences The Following Key Objectives & Competencies:
⦁ Back to basics Service Management
⦁ The Service Management Process
⦁ Knowing Time Inventory Values
⦁ Time Inventory Mapping and Utilization strategies
⦁ Value added time management
⦁ CPI Metrics and reporting
⦁ Service management accountability
⦁ Time inventory performance management
⦁ Proper and Timely Service Management Performance Monitoring
⦁ Critical Performance Indicator Management
⦁ How to manage a service department for maximum profitability
⦁ Develop pricing strategies to maximize margins and increase service sales
⦁ Formulas to measure and influence time inventory performance
⦁ Manage numbers through Industry recognized benchmarks and critical performance indicators (CPIs)
⦁ Understanding the value of time inventory and performance monitoring
⦁ Understand and rate your dealership on the profit centers of service and the 11 controllable areas of performance
Key Objectives & Competencies:
Our instructors, trainers, speakers and consultants have many years of experience in providing stand-up instructor training for all levels of management and dealership personnel. The subject can range from the basic 101 type curriculum to expert level training.
⦁ Subject Matter Expert (SME) Trainers and Consultants
⦁ Service Management & Peer Experienced Lead Training
⦁ Program Development
⦁ Research Development
⦁ Design the Session Materials
⦁ Post Training Analysis and Coaching
⦁ Testing and Certification
⦁ (IT) Immersion Technology Type Training Experts
⦁ Train the Trainer Leadership Sessions
Thank you for your interest in our services. We would be honored to work with you and your organization. Contact AMR/ ADR today (732) 673-2507 for more information.
AMR / ADR continues to advance the knowledge of the industry by offering Performance and Profitability Impact Groups™. We assemble a group of managers (not larger than 50) developing a curriculum to advance the performance of their dealerships and service centers.
These participant’s raise the bar by challenging each other to create and implement goals, brainstorm ideas, and support each other with total honesty, respect, and compassion. Each member acts as a catalyst for growth, devil’s advocates, and supportive colleagues.
The group members develop their own training and learning curriculum’s. Our statistics show when a manager selects their own learning topics, the retention and resulting action is significantly improved.
AMR / ADR™ provides several content delivery methods, live classroom, and combination of many sources.
Contact AMR/ ADR today (732) 673-2507 for more information.
There is a large variety of DMS service providers in the market today and determining differences can be challenging. Since a DMS manages a very large part of your dealerships business, we further influence the performance of the many complex systems by breaking them down into specific sections so user can understand the importance of using the dealer money system properly.
Some of the DMS Systems We help Maximize are but not limited to the following:
⦁ CDK Drive
⦁ CDK Web-suite
⦁ CDK Reflections
⦁ Automate with Fixed Ops Mate
⦁ Auto-soft
⦁ Dealer-track / Arkona
⦁ Reynolds & Reynolds Ignite with Report Generator
⦁ Reynolds & Reynolds Ignite with Dynamic Reporting
⦁ ADAM Systems DMS
⦁ ACS by Dominion
⦁ Repair Order Writer SMS
⦁ Auto-Logica and more
It is an indisputable fact that everything that happens within the walls of the service department is tracked and controlled by the repair order. Most personnel in the department are paid directly or indirectly by what happens on the repair order.
The repair order is a critical document! What happens in the shop can be completely different than what is represented on the repair order. However, when that repair order is closed, and the charges are posted to accounting, there is a very good chance that, right or wrong, the result will show on the financial statement. It all falls to the bottom line! With this in mind, it is important to know as accurately as possible, when and how the facts and figures become what they are.
When completing a manual repair order survey, time is not your friend. Given the task to accumulate repair orders, review them, document each item and tabulate the findings, it may require you to implement a new structured process just to get started.
AMR/ ADR has combined innovative HR technology with human insight to power solutions like onsite management training services. In today’s tight labor market, retaining quality employees is more important than ever. To gain insight, we surveyed hundreds of dealers and employees on what motivates them to leave, as well as the reasons both good and bad they choose to stay.
What winds up happening is the creation of: toxic workforce relationships, limited career growth opportunities and lack of flexibility are some of the biggest reasons employees walk out the door.
See how we harness the power of Dealer BI technology to focus on your business needs. Human-Powered Staffing and Onboarding Resources.
Management/Tech-forward solutions. Finding the right person for your business is a crucial decision that hinges on the way you search for, select and interview potential applicants. We support people and dealership organizations in realizing their true potential. Moving them forward. Human forward.
For Job Seekers: Create your account and see how our technology makes the process simple so the focus is always on you, the individual. Why send us your resume?
Here’s what happens:
One of our expert recruiters reviews your resume and will contact you if there is an opening that matches your skill sets and experience. If there are no current fits, we’ll keep your resume on file and will continue to look out for positions that meet your unique qualifications.
For Employers: See how we harness the power of technology to focus on your business needs
Dealer Support Solutions.
We take a human approach to technology consulting and deliver solutions for the projects and challenges your IT organization is facing. The right information makes your company run smarter. We provide independent studies of employers and employees and gather objective workforce data to help you understand your workforce and propel your business.
Contact AMR/ ADR today (732) 673-2507 for more information.
WHEN FAILURE IS NOT AN OPTION! PSA IT!
About Professional Service Assistant & Technician Training and Development Programs:
The process and methods for entry-level technicians to emerge into the complex field of auto and truck repair today is greatly lacking. Too often, these budding technicians are not properly mentored, or apprenticed into the field correctly and too often as a result, they sadly fail creating huge costs and disappointment for dealers as well as the people in the training program.
We recognized this as a recipe for absolute failure as our industry continues to suffer with a short fall of quality technicians. As dealer advocates this is not something we could afford to allow and accept any longer. So, with our experience and our unique set up within like kind services businesses and dealership groups, we set out to revolutionize this process and we have great news!
After many years and months of experiencing this difficulty we started the process of designing, planning and supporting a strategy that will put an end to this suffering. Both for the dealer and the employee. We started The Professional Service Assistant Technician Development Program.
Our unique program has been developed by serious minded dealers and like kind business owners for serious dealers and like kind business owners for the sole purpose of developing entry-level technicians.
Through our PSA program, we have developed many prospects into successful technicians. Like the education they have received through the trade school they attended. Many technicians today can say that our PSA program is and continues to be a big part of their career and professional development.
The PSA Program taken seriously has several stages of development:
⦁ Dealership Qualification Program
⦁ Application Interview, and Selection Onboarding Process
⦁ Technician Apprenticeship Stage 30, 60 and 90 days within the dealership entry level positions and the reconditioning center
⦁ Technician Mentoring Stage 90 days at select dealerships
⦁ Ongoing Mentoring and Monitoring Stages (It is a process)
⦁ 2 year minimal Commitment to Serve and service well
Contact AMR/ ADR today (732) 673-2507 for more information.
⦁ No Nonsense Recruiting and Placement: The Best and Most Thorough Within the Automotive Trades
⦁ Temporary Recruiting and Placement: To Fill in for absence or assist in an area of Need
⦁ Training and Consulting: Get Access to local, affordable industry experts
⦁ Operational Performance Evaluations: Have an affordable automotive industry expert asses your dealership service operations
⦁ Professional Service Assistant: College Grad and Trade School Internships: An Industry Must to Fill The Void!
